Entries by P@dm1n

What is TOUReason and why is it so important?

TOUReason is about making travel and tourism purposeful. It is about identifying potential benefits of our virtual or physical travel activities. This is informed by our destination choices and it is outcomes-based. When we choose an activity such as hiking, trekking the forest, kayaking, bungee jumping, bird spotting, visiting places of worship or cultural hotspot, […]

A Readiness Matrix for Hotels

Every business entity must always be ready to serve its customers. Customers pay and anticipate something in return, in the form of a product or a service. These entities must live by their visions and missions. A business must do what it set out to do, such as maintaining: quality standards, good service, affordable products […]

My top 5 shocking hotel and restaurant experiences

  I think I am faithful to the hotel and travel industry. Like so many people, I consider myself well-travelled, in South Africa and globally. Both for business and pleasure. My experiences vary from different hotels and various restaurants. I have gathered lot of wonderful memories. The ambience in some of these hotels and décor […]

The Future of Local Government: From Ratepayers to Customers

It is an open secret that South Africa is experiencing ‘a culture of non-payment for public services’. A large number of municipalities and institutions are owed billions of Rands in revenue from their respective customers. Arguably, majority of these customers rely on government to subsidize basic services as they cannot afford to pay. However, the […]

Service is our Way of Life

Let me share with you my experiences about South America, which changed my perception about the concept of service… I visited three countries in the year 2000: Bolivia, Chile and Nicaragua to learn about the ownership, operations and maintenance of community water and sanitation supply systems and the sustainability thereof. This study tour was sponsored […]

Igniting the Sleeping Giant and Unleashing Human Potential

Given the challenges men face today in South Africa and the world, this topic is more purposeful, relevant and urgent. MEN have a greater responsibility. Men hold positions of power and have a bigger influence. We are leaders in many respects and we have an obligation to lead and guide society. Today many respectable men […]

My Favourate Top 50 Quotations from Llama Confessions

Poverty retards and undermines people’s capacity to think, to learn and to grow. The scourge of poverty works against the rights of the poor and their dignity. Sunlight has become comparable to truthfulness and faithfulness. Many people are sincere, but less faithful, at least to themselves. In life, three types of hunger exist: sexual hunger, […]